We know that waiting for a package of Pokémon cards can feel like an eternity—especially when it contains a chase card you’ve been hunting for months or a sealed booster box you’ve been saving to open with friends. That’s why we’ve built a shipping experience that prioritizes speed, transparency, and above all, protection. From the moment you click “order” until the package is safely in your hands, we treat your purchase the way we would treat our own most prized collection pieces.
Order Processing
We begin preparing your order within 1 business day of receiving it. Our fulfillment team carefully pulls, inspects, and packs every item to ensure it matches your order exactly and meets our quality standards.
Orders placed Monday–Thursday are typically packed and shipped within 24 hours.
Orders placed Friday–Sunday begin processing on the following Monday (or the next business day if a holiday falls on Monday).
During major set releases (such as a new Scarlet & Violet expansion) or peak holiday seasons, processing may take 2–3 business days. We always communicate any delays prominently on our website.
Once your order ships, you will receive an automated email with tracking details.
Domestic Shipping Options (United States)
We offer three tiers of domestic shipping. All delivery estimates are in business days (Monday–Friday, excluding holidays) and begin after your order leaves our facility.
| Service Level | Estimated Delivery | Order Value | Cost |
|---|---|---|---|
| Economy | 5–8 business days | Under $75 | $4.99 |
| Economy | 5–8 business days | $75–$149 | Free |
| Standard | 3–4 business days | Under $150 | $6.99 |
| Standard | 3–4 business days | $150–$299 | Free |
| Expedited (2-Day) | 2 business days | Under $300 | $12.99 |
| Expedited (2-Day) | 2 business days | $300–$499 | Free |
| Priority (1-Day) | 1 business day | Any order | Calculated at checkout |
*For any order over $500, we automatically upgrade the shipping to Priority (1-Day) at no additional charge and require a signature upon delivery for security.*
International Shipping
We ship to most countries worldwide. International delivery times vary significantly depending on the destination and customs processing. Estimates are provided by the carrier at checkout.
Important for international buyers:
Customs duties, taxes, and brokerage fees are not included in our shipping charges. These are collected by your local government or carrier upon delivery.
We do not under-declare package values or mark items as “gifts.” All customs forms reflect the actual purchase price.
Delivery may be delayed if your local customs office holds the package for inspection.
If your country is not listed at checkout, please contact us—we may be able to accommodate your order manually.
Packaging Standards
We’ve refined our packaging methods over years of shipping high-value cards. Every order is packed with the assumption that it will be handled roughly in transit.
For raw (ungraded) cards:
Card is placed in a soft penny sleeve to prevent surface scratches.
Sleeved card is inserted into a rigid top loader for structural support.
Top loader is secured with painter’s tape (never packing tape, which can damage the card).
For cards valued over $200, the top loader is further sealed inside a team bag and placed in a padded bubble mailer reinforced with cardboard.
For graded slabs:
Slab is wrapped in foam or bubble wrap.
Wrapped slab is placed inside a tight‑fit cardboard box with foam inserts to eliminate movement.
That box is placed inside a larger outer shipping box with at least 1.5 inches of padding on all sides.
Every graded slab order is fully insured and shipped with signature confirmation.
For sealed products (booster boxes, ETBs, etc.):
Products are wrapped in bubble wrap and placed in a sturdy shipping box with void fill.
Sealed cases ship in original manufacturer cartons when possible.
Order Tracking & Insurance
All orders include tracking from the moment they are scanned by the carrier. You can monitor your package’s journey using the link in your shipping confirmation email.
Orders $200 and above are automatically insured for the full purchase price at no extra cost.
Orders $500 and above also require signature confirmation to prevent theft or misdelivery.
If you would like to add insurance or signature confirmation to a lower‑value order, please contact us before checkout and we will adjust the shipping method accordingly.
Lost, Damaged, or Stolen Packages
We take responsibility for every order until it shows “delivered” by the carrier. Because we insure all qualifying shipments, we are able to resolve issues quickly.
If your package arrives with visible damage to the outer box:
Do not discard the packaging. Take clear photos of the damaged box from multiple angles.
Carefully open the box and photograph the contents exactly as they were packed.
Contact us within 48 hours of delivery with your order number and photos.
We will file an insurance claim and arrange a replacement or refund.
If your tracking shows “delivered” but you did not receive the package:
First, check with neighbors, family members, or building management.
Contact the carrier with your tracking number—sometimes the scan occurs before final delivery.
If the package is still missing, email us within 5 days of the delivery scan. We will open an investigation with the carrier. Once the carrier confirms loss, we will issue a full refund or replacement.
Important: We cannot refund or replace packages that show “delivered” if we are contacted more than 10 days after the delivery date.
Address Accuracy & Order Changes
We print shipping labels directly from the address you provide at checkout. Please double‑check your address before submitting your order.
If you notice an error before your order has been shipped, contact us immediately. We can usually correct the address at no charge.
If the package has already shipped and is returned to us due to an incorrect or incomplete address, we will notify you. A $15 reshipping fee applies to cover the return postage and new label.
We cannot redirect packages once they are in the carrier’s network.
Questions?
If you have any questions about shipping timelines, tracking, or international customs, our support team is here to help. We aim to respond to all inquiries within one business day. You can reach us at support@poke-dash.com with your order number (if applicable) for the fastest assistance.
