Shipping & Delivery Policy

We know that waiting for a Pokémon card order can feel like an eternity—especially when it contains a chase card you’ve been hunting for months, a rare single you’ve finally found, or a sealed booster box you’ve been saving to open with friends.

That’s why we’ve built our shipping process around three things: speed, transparency, and protection.

Whether you’re ordering from the United States, United Kingdom, Europe, Canada, Australia, or elsewhere in the world, we carefully prepare every order so your Pokémon products arrive securely and in the condition you expect.

Order Processing

Most orders are processed within 1 business day after payment is successfully received.

Our fulfillment team carefully verifies, inspects, and securely packages each order before it leaves our facility.

• Orders placed Monday–Thursday are typically processed and dispatched within 24 hours.

• Orders placed Friday–Sunday generally begin processing on the following business day.

• Orders placed during public holidays are processed on the next available business day.

• During major Pokémon set releases, promotional events, Black Friday, Christmas, or unusually high-volume periods, processing may take 2–3 business days.

• If an unexpected delay affects your order, we will communicate the delay as soon as reasonably possible.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where tracking is available for the selected service.

United States Shipping

The United States is one of our primary shipping destinations, and we offer several delivery options depending on your order size and preferred delivery speed.

All delivery estimates below begin after your order has been dispatched and are estimates rather than guaranteed delivery dates.

For qualifying orders over $500, we may upgrade the shipment to a priority service at no additional shipping charge. Signature confirmation may also be required for high-value orders.

Delivery times can vary based on the carrier, destination, weather, holidays, and other circumstances outside our control.

United Kingdom Shipping

The United Kingdom is another one of our primary shipping destinations.

We offer tracked shipping options designed to provide a balance between affordability and delivery speed. Available services and exact pricing are displayed at checkout based on your delivery address, order size, and selected shipping method.

Typical UK delivery estimates are:

Delivery estimates begin after the order has been dispatched.

UK Customs & Import Charges

Depending on the value and nature of your order, applicable VAT, customs duties, import charges, or handling fees may apply.

Where applicable, these charges are the responsibility of the customer unless the checkout explicitly states that taxes or duties are included.

We do not intentionally undervalue shipments, misrepresent their contents, or declare commercial purchases as gifts.

Europe & European Union Shipping

We ship Pokémon products to many destinations throughout Europe.

Available shipping methods and costs are calculated at checkout based on your destination and order.

Typical delivery estimates are:

• Tracked Economy: approximately 4–10 business days

• Tracked Standard: approximately 3–7 business days

• Express: approximately 1–4 business days

Some European destinations may experience additional transit time because of customs processing, local carrier networks, holidays, or other circumstances beyond our control.

For orders shipped to the European Union, any applicable VAT, customs duties, import taxes, or carrier handling fees will depend on the destination and the shipping arrangement selected at checkout.

Canada, Australia & Other International Destinations

We also ship to customers in Canada, Australia, New Zealand, and other eligible international destinations.

International shipping availability, pricing, and delivery estimates are calculated at checkout based on the destination and selected carrier service.

Typical international delivery ranges may include:

• Tracked Economy: approximately 7–20 business days

• Tracked Standard: approximately 5–15 business days

• Express: approximately 2–7 business days

These are estimates only. Actual delivery times can vary considerably depending on the destination, customs processing, carrier capacity, local delivery services, weather, holidays, and other factors.

Some remote locations may require additional delivery time or shipping charges.

If your country is not available during checkout, please contact our support team. We may be able to determine whether an alternative shipping method is available.

Customs, Duties & Taxes

For international orders, customs requirements vary by destination.

Depending on the country and order value, you may be responsible for:

• Import duties

• VAT or sales taxes

• Customs fees

• Brokerage or clearance charges

• Local carrier handling fees

These charges are generally not included in our standard shipping charges unless explicitly stated at checkout.

Customers are responsible for understanding and paying applicable import charges imposed by their local authorities.

We provide accurate shipment information and do not intentionally undervalue packages, misrepresent products, or mark commercial orders as gifts.

Customs inspections can occasionally delay delivery. Unfortunately, we cannot control the amount of time a package remains with a local customs authority.

Packaging & Product Protection

Pokémon cards and sealed products require careful handling, particularly when orders contain valuable collectibles.

Every order is packaged with protection appropriate to the products and their value.

Raw / Ungraded Cards

Depending on the card and order value:

• Cards are placed in protective penny sleeves to help prevent surface scratches.

• Sleeved cards may be placed inside rigid top loaders for additional structural protection.

• Top loaders are secured appropriately to prevent cards from sliding out during transit.

• Higher-value cards may receive additional protection such as team bags, cardboard reinforcement, or padded packaging.

• Multiple-card orders may receive additional internal separation and reinforcement to minimize movement.

Graded Cards / Slabs

Graded cards receive additional protection to reduce the risk of impact during transportation.

Depending on the order:

• Slabs are wrapped with protective foam or bubble wrap.

• Wrapped slabs are secured inside appropriately sized boxes.

• Internal void space is minimized to prevent excessive movement.

• Higher-value shipments may receive additional exterior protection and insurance.

• Signature confirmation may be required for qualifying high-value shipments.

Sealed Products

Booster boxes, Elite Trainer Boxes, collection boxes, tins, and other sealed products are packaged to reduce the possibility of crushing, impact, or movement.

Depending on the product:

• Items may be wrapped in protective bubble wrap.

• Products are placed inside sturdy shipping cartons.

• Void fill is used where appropriate.

• Larger or higher-value shipments may receive additional reinforcement.

• Sealed cases may be shipped in original manufacturer cartons when practical.

Tracking & Shipment Protection

Tracking is provided for applicable shipping services.

Once your order has been dispatched, you can follow its progress using the tracking information provided in your shipping confirmation email.

For qualifying orders:

• Orders valued at $200 or more may receive additional shipment protection or insurance.

• Orders valued at $500 or more may require signature confirmation.

• Additional insurance or signature services may be available for lower-value orders upon request.

Shipping protection and insurance terms may vary depending on the carrier, destination, service selected, and shipment value.

Lost, Damaged or Missing Packages

We understand how concerning it can be when a valuable Pokémon order does not arrive as expected.

If your package arrives damaged, please preserve the packaging and contact us as soon as possible.

Damaged Package

If the outer package appears damaged upon delivery:

1. Take clear photographs of the package before opening it, if possible.

2. Photograph the packaging and products after opening.

3. Keep the original packaging and shipping materials.

4. Contact us within 48 hours of delivery with your order number and photographs.

5. We will review the circumstances and, where applicable, work with the carrier or shipping insurer to resolve the issue.

Do not discard damaged packaging until we confirm that it is no longer required.

Tracking Shows “Delivered” But You Cannot Find the Package

If your tracking information shows that the package was delivered but you cannot locate it:

1. Check around your property and any designated delivery locations.

2. Check with household members, neighbors, reception desks, or building management where applicable.

3. Contact the carrier using the tracking number.

4. If the package remains missing, contact us as soon as possible.

We may request additional information or documentation before submitting a carrier investigation or insurance claim.

Claims involving delivered packages should be reported within 5 days of the delivery scan whenever possible.

Resolution of lost or missing shipments may depend on the carrier investigation, shipping service, insurance terms, destination, and circumstances of the loss.

Address Accuracy & Order Changes

Please carefully review your shipping address before completing your purchase.

We use the address provided during checkout to create your shipping label.

Before Dispatch

If you notice an address error before your order has shipped, contact us immediately.

Where possible, we will attempt to correct the address before dispatch.

After Dispatch

Once an order has entered the carrier network, we generally cannot guarantee that the address can be changed or the package redirected.

If a shipment is returned to us because of an incorrect, incomplete, or undeliverable address:

• We will contact you once the package is received.

• Additional shipping charges may apply to resend the order.

• A $15 reshipping fee may apply to domestic shipments, while international reshipping costs may vary according to the destination and carrier.

• Any additional customs, duties, taxes, or carrier charges resulting from reshipment may be the customer’s responsibility.

Delivery Delays

Estimated delivery dates are provided as guidance and are not guaranteed unless a specific shipping service explicitly provides a delivery guarantee.

Delivery may be delayed because of:

• Severe weather

• Public holidays

• Carrier disruptions

• Customs inspections

• Incorrect or incomplete addresses

• High shipping volumes

• Remote delivery locations

• Customs or government restrictions

• Events outside our reasonable control

If your tracking information has not updated for several business days, please contact us so we can help investigate the shipment.

International Shipping Restrictions

Shipping availability may vary by country.

Certain destinations may have restrictions relating to trading cards, collectibles, declared values, taxes, customs requirements, or carrier policies.

If a destination is unavailable at checkout, please contact us before placing an order. We will determine whether an alternative shipping method is available.

We cannot guarantee delivery to destinations where the carrier or local authorities prohibit or restrict the shipment.

Questions About Your Shipment?

Our support team is available to help with shipping timelines, tracking, customs questions, address corrections, and delivery issues.

For the fastest assistance, contact us at support@poke-dash.com and include your order number whenever applicable.

We aim to respond to customer inquiries within 1 business day.

We appreciate your trust in us and treat every Pokémon order with the same care we would give to our own collection.